Recent events in Bahrain have created a need for companies to rethink their business continuity plans in the event of a disruption to the normal flow of work, according to Bahrain-headquartered Silah Gulf (Silah).
Silah, is the GCC’s most innovative contact centre and business process outsourcing (BPO) company, has announced the launch of Crisis Recovery Services for businesses in the Kingdom.
Joe Tawfik, Chief Executive Officer, Silah explained how recent events in Bahrain have highlighted the strong need for companies to re-examine their continuity plans in order to keep their businesses operational during major disruptions.
“Underscoring our commitment to our customer service ethos, we are pleased to announce that our largest operating call centre sites remained operational 24×7 during the past two weeks. Learning from this experience, we have identified areas that can be improved upon if further disruptions were to occur in the future.”
“Our facility in Manama was purpose built to be highly resilient to such disruptions and we now want to share our infrastructure and expertise with other companies in Bahrain during their time of need,” added Tawfik.
Silah, Tawfik said, recognises that major employers in Bahrain tend to have a centralised office setup along with a call centre operation; both of which need to be operational in a time of crisis.
“Keeping this requirement in mind, Silah has customised packages for companies in Bahrain giving them an opportunity to utilise the facilities and infrastructure at the Silah headquarters in Manama.”
“We have designed our Crisis Recovery Services around the level and size of access required. We understand that some companies may only want a workstation and a phone line while others may require servers to be replicated onto our existing Cisco platform. As a result we have developed a basic, intermediate and fully customisable solution for companies wanting optimum utilisation of our infrastructure based on their needs,” concluded Tawfik.