VIVA Bahrain, the Kingdom’s most innovative telecom provider, has received the prestigious “Best in Customer Satisfaction” Award at the 2013 Middle East Call Centre Awards ceremony held in Dubai earlier this month.
“Our mission is to add value and make the lives of our customers easier by delivering differentiated customer services and providing the highest quality in the way we serve them. We are thrilled to receive this prestigious award, which reconfirms our commitment of providing superior experience to our customers at all our touch points,” Speaking on the award, Andrew Hanna, VIVA Bahrain Chief Commercial Officer said.
“We acknowledge the good work of all VIVA call centre staff for their dedication and service round-the-clock which has earned us this award, something that would have been impossible to achieve without them.”
VIVA places its customer at the core of its operations and continues to develop and invest in its call centre teams to enable them to deliver the highest standards of service possible. The company’s three year old call centre currently has a team of over 200 agents providing customer service and support 24 hours a day, 7 days a week servicing an average of 240,000 calls per month.