Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, celebrated the success of a group of employees in the University of Cambridge accredited English Language Course run by Lorna Coyle of Yellow Hat Training.
“Learning and Development are key factors in Silah’s success. Enhancing our employees’ skills enables us provide superior and differentiated customer service, as well as engaged and satisfied staff,” Ruth Williams, Head of Silah Academy, said.
“The Silah Academy has been active since 2011 and has graduated nearly 250 trainees; many of whom were offered immediate employment at Silah. The Academy is a major contributor to high levels of staff performance and customer satisfaction. This is achieved by keeping training programs innovative, current and exciting,” she added.
Silah integrate its Customer Service Operations, Consultancy, Academy and Technology platforms to deliver immediate results and create exceptional customer experiences for its clients.