MANAMA: The Ministry of Industry and Commerce started implementing the common national system of suggestions and complaints (Tawasul).
The Industry and Commerce Ministry in a statement said that it has started work on the common national system of suggestions and complaints, (Tawasul), which comes to implement the direction of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince on application the common national system of suggestions and complaints for all ministries and government agencies to open permanent channels of communication and direct link between citizens and government agencies officials.
Minister Dr. Hassan Fakhro confirmed that the invitation in building bridges of communication between citizens and government officials has been welcomed by the Ministry of Industry and Commerce, which has worked on the application this system to meet government’s aspirations in facilitating and developing all government services through identifying obstacles and problems directly by the beneficiaries of the service.
The directorates of the Ministry of Industry and Commerce works to application (Tawasul) system through e-government portal and it is hoped to contribute to identify directly on all suggestions and complaints and contribute to achieve these services according to the highest quality standards.