Manama: Gulf Air, the Kingdom of Bahrain’s national carrier, earlier this month saw its A/Chief Executive Officer, Maher Salman Al Musallam alongside the airline’s executive management team honoring approximately twenty Gulf Air Worldwide Contact Centre team members, for their commitment to superior performance, exemplary teamwork and service to the airline’s customers in 2014.
During Gulf Air’s annual Worldwide Contact Centre staff appreciation ceremony, both individual and team achievements were acknowledged and celebrated across the airline’s senior and newly joining agents in a number of categories including Top Sales, Top Falconflyer Loyalty Programme Enrollments, Consistent and Reliable Efforts, Best Call Centre Agent and Best Team Leader.
“We are truly embracing a customer service mindset and our success in 2014 is proof of your dedication and commitment. I am delighted to recognize a number of our key team members today who delivered outstanding work in 2014. As a whole, I am incredibly proud of Gulf Air’s Worldwide Contact Centre team and the achievements they have realized to date,” Gulf Air Senior Manager Customer Experience, Kavita S. Al Jassim, SAID.
With record performance in 2014 that delivered a 13% sales increase and a 25% increase in sales per call over 2013, the 100% Bahraini Gulf Air Worldwide Contact Centre team also realized 145% more Falconflyer Loyalty Programme enrollments in 2014 alongside a significant drop in complaints that, collectively, saw the team achieve their best results since the Contact Centre was established in 2007.