Muharraq: Gulf Air, the national carrier of the Kingdom of Bahrain, has once again been recognized among the world’s leading airlines, earning the prestigious APEX Five Star Major Airline rating for the third consecutive year. The award was presented at the APEX Global EXPO, held in California, USA.
Based solely on certified passenger feedback, the APEX Five Star rating is a testament of the continuing strategic transformation of Gulf Air and the customer-focused enhancements made to its products and services in recent years.
“We are deeply honoured to receive the 2026 APEX Five Star Major Airline award for the third consecutive year. It is a prestigious recognition that reflects the relentless dedication, innovation, and passion of the entire Gulf Air team in delivering excellent customer experience. This accolade is a testament to our unwavering commitment to delivering a world-class travel experience, rooted in the warmth of Bahraini hospitality. This is also a fitting opportunity to thank our customers for their trust and confidence in our journey of growth and transformation to exceed their expectations and proudly represent the Kingdom of Bahrain on the global aviation stage,” Gulf Air Group Chief Executive Officer Jeffrey Goh, said.
APEX EXPO is the industry’s largest passenger experience event that is exclusive to experts and decision-makers committed to elevating the level of worldwide airline passenger experience. The event attracts industry professionals and airline representatives, showcasing the most comprehensive display of airline-related technologies, products and services.
The APEX Five Star and Four Star Airline Awards stand as the only global awards entirely based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s most used travel-organizing app. For the 2025 Awards, over one million PNR verified flights have been rated by passengers spanning over 600 airlines from around the world using a five-star scale. The APEX Five Star and Four Star Airline Awards are independently certified by a professional external auditing company. For 2025, the ratings criteria have significantly increased to limit APEX Five Star to the Top 40 airlines in the world, representing less than 7% of the airlines rated worldwide.
