Ahmed Abdulaziz Alkhayyat, Assistant Undersecretary, told a Press conference that the Ministry has assigned a company to carry out a survey of 5,000 citizens and residents in Bahrain starting October 16th to end of November across the five Governorates of the country.
The project which will cost BD 70,000 believed to be a driver behind the improvement of the ministry’s service and delivery programmes.
Ahmed Al Khayyat announced the start of their unique and unprecedented Public Opinion Survey. Starting on Sunday 16th of October, the Survey, believed to be the largest of its kind ever carried out in the Kingdom, will provide data to enable the Ministry to gauge public opinion and requirements covering a range of service delivery areas. The results will be analysed by survey designers ACK Solutions and the results will form a major part of the Ministry of Works planning and strategy going forward. The Surveys will be replicated on a regular basis to ensure that the Ministry is aligned with public requirements.
Al Khayyat hailed HH the Prime Minister Prince Khalifa bin Salman Al Khalifa’s concern towards providing high quality services to the people of Bahrain.
“One of the key responsibilities of a government towards its citizens is to ensure high quality public services, as discussed in the National Dialogue, and by measuring the opinion of the people of Bahrain we will have a truly valuable indicator of what we are doing well and where we need to improve,” Al Khayat, said.
“The Ministry is very interested in delivering public services targeted to the needs of Bahrain’s people – its’ most valuable customers.”
The public survey project is being delivered by the Ministry using a team of specially trained Bahraini students and the latest web-based survey tools to question respondents across Bahrain.
Al Khayyat also gave details of a series of internal and external surveys that have already been carried out at the Ministry of Works, to facilitate its move towards a more customer-focused organization at the cutting edge of both strategic implementation and process improvement in the region.
The Ministry of Works has adopted a number of values over the years such as ongoing responsiveness, transparency, integrity, quality, and protection of public interest.